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Frequently Asked Questions
We’re Sure You will have Questions. We Did Best to Answer all Common Questions Below if you have questions that we missed below then contact us will answer you immediately.
Our Ninja is Available at any Time, whether website hacked, the server crashed, or any plugins updates caused the Error. We are happy to help you whether it’s middle of the night or any public holiday. Our Team is working 24 hours in 3 shifts, so they are available to you at any time.
Once you sign up for the care plan which suits your website, you will receive a welcome email with your plan information and details how you can share your logins credentials of WordPress and Hosting.
We set up your plan entirely within 24 to 48 hours.
YES! It’s free if you are on Premium or Higher Care Plan with us.
If you are happy with current hosting, then no need to migrate. We provide WordPress Managed Hosting and its included in Premium or Higher Care Plans.
All websites monitored 24/7. But, in case your site gets hacked, and if you are with our Elite Care Plan, Our Ninja will fix it for free by running malware scans and clear out malware and scan the website for any outdated themes or plugins with any vulnerabilities.
After Malware cleanup will harden the security to protect from future attack.
- 24/7 Support Available at any time.
- Providing Access to Premium Plugins & Themes: iThemes Security Pro, Short Pixels, UpdraftPlus, Swift Performance Pro, SEOPress, Easy Digital Downloads with All Extensions (EDD), and many more. Themes like Genesis Framework, GeneratePress, Elementor, Beaver Builder, DIVI, WP Page Builder Framework, OceanWP with Bundle Pack and Astra.
- Coming Soon white-label partnership program for Digital Agencies and Freelancers.
We Provide Unlimited Edits to content, updating images, Changing
the Plugins Settings and CSS edits.
Not Covered are custom development or updating the custom code in PHP, plugins, themes, etc., New Graphic Design, New Content Creation and PSD to WordPress
Of course! Just Login to your account you can change the plan Whatever fits your needs best or email us. All we want is for you to have a fantastic experience.
Care Plans are for a single website only.,if you have multiple WordPress sites for example 3 websites whether it’s on sub-domain or other domain, then you need to purchase three care plans which fits your needs best
We keep updating FAQ’s based on Common Questions asked via email.