Who we are
“Personally Identifiable Information”
Refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally, Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.
What Personally Identifiable Information is collected?
We may collect basic user profile information from all of our Visitors.
We collect the following additional information from our Authorized Customers: the names, addresses, phone numbers,email addresses and financial information of Authorized Customers required to process those transactions,.
What organizations are collecting the information?
In addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors and Authorized Customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorized Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.
How does the WP Care Ninja use Personally Identifiable Information?
We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill subscription requests on the Site. We may email Visitors and Authorized Customers to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Site and our products. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific inquiries, or to provide requested information.
How does the Site keep Personally Identifiable Information secure?
All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering, and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.
Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at firstname.lastname@example.org
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.
What personal data we collect and why we collect it
If you fill out one of our contact forms, any information that you put into the contact form is collected to allow us to contact you in response to your contact form entry.
We collect information about you during the checkout process on our store. This information may include, but is not limited to, your name, billing address,email address, phone number, credit card/payment details and any other details that might be requested from you for the purpose of processing your orders.
Handling this data also allows us to:
- Send you important account/order/service information.
- Respond to your queries, refund requests, or complaints.
- Process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests.
- Set up and administer your account, provide technical and/or customer support, and to verify your identity.
Additionally we may also collect the following information:
- Product pages visited and content viewed while your session is active.
- Account email/password to allow you to access your account, if you have one.
- If you choose to create an account with us, your name, address, and email address, which will be used to populate the checkout for future orders.
Mailing List Signup Forms
If you fill out one of our mailing list signup forms, any information that you put into the mailing list signup form is collected to allow us to add you to our mailing list as you have requested by submitting this form.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
This Website uses Google Analytics and other analytics programs to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit: https://tools.google.com/dlpage/gaoptout/.
Who we share your data with
We do not share your data with any third party services or individuals directly. We only share data for our access, and we do not authorize any third party services to access your information except with our express permission to assist us in obtaining your information.
How long we retain your data
If you complete a purchase on our website, WordPress automatically creates an account for you to store your order data and create your subscription. This account information is stored indefinitely to allow us to keep accurate records of any data we are obliged to keep for administrative, legal, or security purposes.
If you fill out one of our contact forms, your data is stored in our website database. Additionally, this information is stored in our website backups in Dropbox for no longer than 90 days.
If you sign up for our mailing list, your data is stored in mailerlite.com indefinitely, or until that data is determined to be no longer valid or necessary for us to contact you under our mailing list procedures.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you are a citizen of the EU/EEA and have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any information you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you are a citizen of the EU/EEA and have or have had a website maintenance plan with us, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Any information entered into one of our contact forms is sent to us via email where we are able to read and respond to your message. This information is also stored in our website and sent to Dropbox as part of our website backups for no longer than 90 days.
Any information entered into a mailing list signup form is sent to mailerlite.com in order for us to send you our mailing list content.
Any information entered into our checkout forms is saved in our website. Your first name and email address are then sent to our New Customers list at mailerlite.com so that we can send you the information that you need to know about your new care plan with us. Payment information is never stored in our website and is added directly to paypal.com where they securely store your credit card information and name in order to process your payments.
If you have or have had an active care plan with us, we process additional information on your behalf. In order to access your website for the purposes of website maintenance, your name, email address, website address, website login username, hosting login username and/or your business name may be stored in gitscrum.com which we use as our support desk and project management software. Passwords are not saved in cleartext format and are only saved in the LastPass software, which encrypts your passwords.
How we protect your data
We use two-factor authentication in systems where we store any sensitive data such as passwords. It helps us to protect your information from unauthorized access by requiring more than just a username and password to access that information.
What data breach procedures we have in place
The third party services that we use to store data are equipped to monitor unauthorized access and share with us any known system breaches. These third-party services include mailerlite.com, LastPass.com, ManageWP.com, Paypal and Google.com.
Additionally, if, at any point, WP Care Ninja becomes aware of a data breach through one of the third parties listed above, or by our measures, we will immediately contact all affected parties and also take immediate action following the rules and regulations of the authority having jurisdiction.
Please report any violations of these TOS by contacting us.